Find answers fast with Remacit support.
Browse common questions about products, payments, delivery, warranty, returns, wholesale and after-sales support.
Product Help
Learn about renewed devices, grading and product condition.
Warranty Support
Understand warranty coverage, claims and after-sales help.
Orders & Delivery
Find answers about payments, delivery and order support.
Everything you need to know before buying.
Select a category or search instantly to find the right answer.
Can I get help choosing the right product?
Yes. Our team can help you choose a suitable laptop, MacBook, tablet, console or accessory based on your budget and usage.
Do you provide after-sales support?
Yes. We provide support after purchase for product guidance, warranty questions, returns and general assistance.
How can I contact your support team?
You can contact us through WhatsApp, email or the Contact Us page on our website.
Do renewed products come with warranty?
Eligible renewed products include warranty support. Warranty terms may depend on the product type, condition and listing details.
What does the warranty cover?
Warranty generally covers eligible hardware faults under normal use. It does not cover misuse, accidental damage, liquid damage or unauthorized repairs.
Can I return a product?
Eligible products may be returned within the stated return window if they meet our Returns & Refund Policy conditions.
How long does a refund take?
Approved refunds are usually processed within 7–14 working days, depending on the payment method and inspection result.
Do you deliver across the UAE?
Yes. Delivery is available across the UAE where supported by courier availability.
Can I collect my order from your office?
Pickup may be available for selected orders. Please contact our team before visiting to confirm availability and timing.
What payment methods do you accept?
Available payment methods may include card payments and other supported payment options shown at checkout.
Will I receive an invoice?
Yes. Invoice or order confirmation details are provided where applicable after purchase.
Are the products new or refurbished?
Our products are renewed/refurbished unless clearly stated otherwise. They are tested, cleaned and prepared before resale.
What does renewed product mean?
A renewed product is a pre-owned device that has been inspected, tested, cleaned and prepared for resale.
Do you offer wholesale or bulk pricing?
Yes. We support wholesale and B2B enquiries for selected product categories through our Wholesale Enquiry page.
What products are available for wholesale?
Wholesale availability depends on current stock. Common categories include MacBooks, Windows laptops, desktops, monitors, tablets and accessories.
Buying renewed technology should be simple.
Get personal assistance from our team.
Email Support
support@remacit.ae
WhatsApp Support
+971 50 767 3439
Visit Contact Page
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