Clear shipping policies and smooth returns.
We make shipping, returns, refunds, and replacements simple and transparent for all orders from Remacit.
Fast.
Clear.
Reliable.
When shipping or returns may be accepted.
Eligible requests are handled fairly when items arrive defective, damaged in transit, wrong, or materially different from the confirmed order.
Eligible Shipping & Returns
- Items delivered safely within the UAE
- Return requested within 7 days for eligible products
- Damaged during transit
- Wrong or defective item received
Return Conditions
- Request must be made within 7 days from delivery
- Product must be in the same condition as received
- Packaging, labels, charger and accessories should be returned where applicable
- Invoice, receipt, or order number may be required
Not Covered for Return
- Misuse, mishandling, negligence or improper storage
- Accidental drops, cracks, dents or liquid spills
- Unauthorized repair attempts or product modifications
- Software conflicts, viruses or personal preference issues
Non-Returnable Items
- Accessories such as chargers, cables or adapters unless defective
- Items sold as clearance, final sale, or spare parts
- Items showing physical damage after delivery
- Devices left locked, password protected, or linked to accounts
How issues are resolved.
Depending on the problem, we handle refunds, replacements, or repairs while ensuring smooth shipping.
Refund Process
Approved refunds are usually issued to the original payment method within 7–14 working days after inspection.
Warranty & Repairs
Eligible refurbished products may be repaired or replaced where faults are covered under warranty.
Exchange Policy
Customers may choose an exchange where available, subject to inspection and stock availability.
Simple shipping & return process.
Our team reviews each request carefully and provides clear guidance on pickup, return instructions or inspection requirements.
Contact Support
Send your shipping or return request with order details.
Share Evidence
Provide clear photos or videos where required so our team can quickly assess the issue.
Review & Instructions
We normally respond within 24–48 working hours with approval status or return instructions.
Inspection & Resolution
After receiving the item, we inspect it and finalize refund, replacement, repair, or store credit where applicable.
Important inspection and customer responsibilities.
Returned products are subject to inspection before final approval. This keeps the process fair, transparent and consistent for every customer.
Shipping Information
For all items, we provide fast shipping across the UAE. Some items may require return pickup depending on eligibility.
Customer Responsibilities
Customers should remove passwords, PINs and account locks, pack the device safely, return included accessories and back up personal data before sending any device.
Need help with shipping, returns, or refunds?
Contact our support team for guidance on shipping, return requests, replacement or repair.
Support Email
support@remacit.ae
General Email
info@remacit.ae
Visit Contact Page
Use our contact form for shipping, returns, refunds, warranty and customer support.
Clear shipping. Fair returns. Real support.
Our Shipping & Returns Policy is designed to protect customers while keeping the process transparent, practical and easy to follow.
